Privacy policy

Ayla Space（“我们”）承诺保护顾客的个人信息与隐私。本隐私政策旨在说明我们如何收集、使用及保护您所提供的信息。

1. 我们收集的信息

当您下单或与我们互动时，我们可能会收集以下信息：

  • 姓名
  • 联系方式（电话号码、电邮地址、收货地址、WhatsApp 号码）
  • 付款确认资料（例如您提供的银行转账收据）

2. 付款方式

目前付款方式为 手动银行转账，顾客需通过我们提供的银行账户进行付款。完成付款后，顾客须通过 WhatsApp 将付款收据发送给我们 以便确认。

3. 信息的使用

您的个人信息仅会用于：

  • 处理和确认您的订单
  • 就收据、订单状态及物流更新与您联系
  • 提供客户支持及改善服务

4. 信息共享与披露

我们不会出售、交换或出租您的个人资料。仅在完成订单所需的情况下，您的信息可能会与受信任的服务提供商（如快递公司）共享。

5. 数据安全

银行转账由顾客通过其银行机构直接完成。我们不会存储或接触您的网上银行账户资料。您通过 WhatsApp 提交的付款收据将严格保密，仅用于订单确认。

6. 您的权利

您可随时与我们联系，以申请访问、更正或删除我们记录中的您的个人信息。

 

Ayla Space (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us.

1. Information We Collect

When you place an order or interact with us, we may collect the following information:

  • Full name
  • Contact details (phone number, email address, delivery address, WhatsApp number)
  • Payment confirmation details (such as bank-in receipt provided by you)

2. Payment Method

Currently, payments are made via manual bank transfer to a designated bank account provided by us. After making payment, customers are required to send the payment receipt to us via WhatsApp for verification.

3. Use of Information

Your personal information is used solely for:

  • Processing and confirming your orders
  • Communicating with you regarding receipts, order status, and delivery updates
  • Providing customer support and service improvements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. Information may only be shared with trusted service providers (such as courier companies) when strictly necessary to complete your order.

5. Data Security

Bank transfers are conducted directly by the customer through their banking institution. We do not store or have access to your online banking credentials. Payment receipts sent to us are kept strictly confidential and used only for order verification purposes.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.